Loading Automation, Inc. expects to receive an AeroXchange parts order via E-mail notification from Federal Express.  The following is Loading Automations’ understanding of how this process will work:

  • FedEx Employee generates an order from identifying the needed parts from the searchable database or Adobe PDF manual on the FedEx dedicated page of the LAI website ( www.loading-automation.com/fedex_order_instructions ).
  • The FedEx employee then goes to AeroXchange to order the corresponding part by part number. That part number can be cut and pasted into AeroXchange. AeroXchange has been supplied a spare part listing with pricing based on the information found on the website.
  • Once an order is created in AeroXchange, LAI is sent an email notification, indicating that there is an outstanding parts order.
  • After receipt of the email notification, LAI will log on to FedEx Net and acknowledge the order and indicate an estimated delivery date.
  • After shipment of the order, LAI will log on to FedEx Net and acknowledge that the order has been shipped ASN, supplying the FedEx house account tracking number.
  • LAI will then need to enter an electronic invoice into FedEx Net.
  • LAI will receive payment from FedEx.

Note: Verbal orders are always welcome and technicians are available to assist FedEx employees in identifying needed parts. Call 800-264-3184 and ask to speak to someone about Hydraroll parts if you need assistance. The following information is needed from Federal Express for LAI to process an order:

  • Employee #
  • Project # or Facility ID #
  • General Ledger #
  • Cost Center #
  • Shipping Account #