Loading Automation, Inc. expects to receive an AeroXchange parts order via E-mail notification from Federal Express. The following is Loading Automations’ understanding of how this process will work:
- FedEx Employee generates an order from identifying the needed parts from the searchable database or Adobe PDF manual on the FedEx dedicated page of the LAI website ( www.loading-automation.com/fedex_order_instructions ).
- The FedEx employee then goes to AeroXchange to order the corresponding part by part number. That part number can be cut and pasted into AeroXchange. AeroXchange has been supplied a spare part listing with pricing based on the information found on the website.
- Once an order is created in AeroXchange, LAI is sent an email notification, indicating that there is an outstanding parts order.
- After receipt of the email notification, LAI will log on to FedEx Net and acknowledge the order and indicate an estimated delivery date.
- After shipment of the order, LAI will log on to FedEx Net and acknowledge that the order has been shipped ASN, supplying the FedEx house account tracking number.
- LAI will then need to enter an electronic invoice into FedEx Net.
- LAI will receive payment from FedEx.
Note: Verbal orders are always welcome and technicians are available to assist FedEx employees in identifying needed parts. Call 800-264-3184 and ask to speak to someone about Hydraroll parts if you need assistance. The following information is needed from Federal Express for LAI to process an order:
- Employee #
- Project # or Facility ID #
- General Ledger #
- Cost Center #
- Shipping Account #